There are over 30 million small businesses in the US, accounting for over 99% of all American companies. It takes a sound business strategy to survive the competition in 2023.
You can outperform competitors by always getting customers their products without delay. But that’s easier said than done without order fulfillment software.
The following guide will explain the advantages of using software and how it improves efficiency. Read on and keep your customers smiling when they check their order fulfillment status.
How Order Fulfillment Software Works
Businesses use order fulfillment software to automate inventory, orders, and shipping. It allows them to easily track orders and inventory levels.
It can even create shipping labels for each order. Essentially, it automates the entire shipping process. That means more time for other tasks and more efficiency.
Third-party companies such as Your Logistics use their software to integrate platforms like Shopify. So if you sell on a platform like Shopify, it’s a seamless integration.
After an order gets placed, the software makes sure it’s processed. Then, it arranges for the item to get picked up, packed, and labeled.
From there, the item gets transported to the customer, and the software verifies that the delivery got made. It takes care of all those steps without any need for your business to intervene.
Fewer Errors
Automation of the fulfillment process cuts down on human errors. That means fewer delays, happy customers, and more profits.
You can even automate inventory management for more than one sales platform. So, you’re overall inventory counts stay accurate and customers always get what they paid for.
Transaction Procedures
Using software places all order fulfillment information on a single platform. It doesn’t matter where it came from or how it gets fulfilled. It manages each step of an order’s lifecycle and keeps you in the loop along the way.
For example, preset triggers alert the user as orders progress through their cycle. That means fulfillment software gives you order status updates in real-time.
It can also automatically send refunds and credits to customers if they cancel an order. Most software allows the user to customize their order processing.
Simplify Returns
You’ll likely run into a lot of customer returns if you’re in the e-commerce business. Fortunately, the software can make the process a breeze by speeding up cycle times and lowering handling fees.
Not only does it automate returns, but it also automates communication regarding customer orders. The software automatically creates labels for return items as well.
It sorts out refunds and credits to the customer and accounts for restocking fees automatically. Just like with shipping, this saves a ton of time and prevents a lot of headaches.
Prevent Stockouts
If a customer orders a product but you don’t actually have it in stock, both parties end up frustrated. Out-of-stock prompts and backorders usually send sales off to a competitor.
Fulfillment softer gives businesses a better look into their whole supply chain. Accurate inventory reports let you know what to buy more of and when to do it.
A lot of fulfillment software lets the user set safety stock levels. That means when the inventory of a certain item gets low, the software automatically reorders it. Using fulfillment software is the best way to avoid stockouts and keep sales flowing.
Customer Updates
Today, a lot of customers base their shopping on shipping times and product availability. The company with the fastest times and fewest delays usually wins out.
Online shoppers need to know the status of their orders and receive updates in real time. Fulfillment software manages the whole process in a centralized platform to make customer updates reliable.
It gives online customers a way to search for their order fulfillment status, shipping ETAs, and return options. It can also forward questions to your company’s customer support department.
Most fulfillment software integrates with other management systems to connect departments and improve workflow. You can allow access to any employee you want and they can view the information from anywhere.
So, the software helps substantially if you employ remote workers. No matter how you spread out your team, the software connects everyone and organizes all information.
Better Reporting
The software provides more relevant data to help you better improve your company’s workflow. Better reporting also helps owners make more reasonable business decisions.
The best order fulfillment software delivers multiple reporting tools to analyze operations. For example. it can help manage stock at the best level to prevent needlessly tying up cash.
The software tracks order history so that business owners can estimate demand in the future. It also helps with bundling because it documents which items tend to sell together most often.
Flexibility and Growth
A good order fulfillment software should grow right alongside your business. Scalability and the ability to adapt can help you leave competitors in the dust.
Automation can help businesses grow product lines, locations, and sales channels effortlessly. It removes the need to replace an entire system just because the volume of orders changes.
Users can add or change aspects of the software at any moment. They can also change their business strategy and workflow on the fly.
No amount of e-commerce tips or business tips can help a business evolve quite like adding automation.
Using Order Fulfillment Software
Now you know the many advantages of investing in order fulfillment software. It streamlines workflow, saves time, money, and keeps customers informed and satisfied.
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