Benefits Of Servicenow It Operations Management


ServiceNow for IT operations management is a powerful platform that enables organizations to simplify and optimize their IT operations, increase efficiency, and enhance the delivery of services. With the growing demand for efficient IT operations management, ServiceNow is poised to play a critical role in the digital transformation journey of businesses across the globe. In this blog, we will discuss the basics of ServiceNow and its benefits for IT Operation Management.


ServiceNow is a cloud-based IT service management (ITSM) platform that empowers organizations to streamline their IT operations management. With ServiceNow, businesses can simplify their IT operations and optimize the delivery of services across their enterprise. The platform automates IT processes, enhances service delivery, and improves visibility and control over IT infrastructure.

According to recent statistics, the global IT operations management market is expected to reach

USD 23.65 billion by 2025, growing at a CAGR of 8.3% from 2020 to 2025. The increasing adoption of digital transformation strategies and the need for efficient management of IT infrastructure are some of the key factors driving the growth of the IT operations management market.

ServiceNow’s IT operations management solutions provide end-to-end visibility and control over IT operations, including incident management, change management, problem management, and performance analytics. The platform also integrates with other IT tools, enabling organizations to leverage their existing investments and maximize their ROI. Before heading towards the greater benefits, let’s first understand what exactly IT Operations are.

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What are IT Operations?

IT Operations (ITOps) are the major department of any organization as everything is encompassed through the network operations, right from managing physical activities to virtual components within a company’s IT environment. Since every organization have its own set of IT Operations and their dependencies, here are the six core functionalities that are common throughout most businesses:

  1. Recognizing problems and Automating Solutions

One of the key responsibilities of ITOps is to run solutions, which involves performing data backups, configuring servers, and restoring systems after an outage or update. The purpose of this is to optimize the performance of these systems and allocate the proper resources where they are needed in order to be most effective with service delivery.

  1. Managing Documentation 

Another critical responsibility of ITOps is to manage configurations. This involves documenting hardware configurations and managing executable specifications, generated specifications, and document-solution dependencies to ensure optimal performance of IT services.

  1. User Access Management

For any organization, it is an important and equally complicated task to manage infrastructure and access to any devices or cloud server. ITOps also involves overseeing computing, software, hardware, server, or any resource network security, facilities management, and hybrid cloud environments, along with keeping it secure and organized.

  1. Analysis Practices

ITOps keeps up with the ever-evolving nature of IT. As such, it is their responsibility to identify ways to predict, prevent issues, identify impacts, apply software patches, and update hardware and software to keep up with business priorities.

  1. Daily Practice Management

In addition to managing day-to-day IT operations, ITOps prepares to mitigate disasters. They develop and simulate disaster recovery plans in order to protect the business from experiencing significant downtime.

  1. Tracking Performance 

The ITOps team governs IT operations by monitoring the performance of the infrastructure and ensuring the security posture of the organization. This includes developing metrics to evaluate the performance of important services and processes, conducting infrastructure audits, managing software licenses, and issuing alerts.

  1. Keeping up with trends

ITOps companies defend IT operations from potential issues. They utilize advanced tools such as Predictive AIOps to collect relevant data and turn it into actionable insights, allowing for early detection of potential future issues and mitigating possible future problems.

What do IT Operations Managers do?

An IT operations manager holds a crucial role in overseeing the control of IT services and infrastructure, with daily tasks that range from workload scheduling to system restoration and data backup. However, their responsibilities go beyond digital management, extending to the physical environment that houses IT hardware. They are responsible for maintaining backup measures in case of a power or storage outage.

The IT operations tasks include managing network infrastructure for internal and external communications, telecommunications, and port management, as well as securing and monitoring network health. Additionally, server and device management encompass storage and email server configuration, PC and mobile device provisioning, software licensing, and more.

In the realm of computer operations and help desk, the IT operations manager is responsible for managing the data center, auditing, user provisioning, and IT infrastructure library. However, they also take care of vendor and contract management. As crucial role players, they ensure the smooth functioning of a company’s IT services and infrastructure.

How does ServiceNow contribute to IT Operation Management?

For any organization, ServiceNow is one of the renowned platforms that play a significant role in IT Operation Management. Here are some of the key contributions of how ServiceNow serves the best IT Operation Management:

  • The ability to recognize the company’s IT estate, providing a comprehensive view of all IT assets and their associations.
  • It helps IT teams better understand their environment and make informed decisions about maintenance and upgrades.
  • The ability to predict issues before they occur allows IT teams to take preventative measures and minimize the impact.
  • It automates issue resolution, reduces the need for manual intervention, and enables faster response times.
  • It also helps IT teams connect their data by integrating it with various IT systems and tools.

ServiceNow contributes widely in streamlines processes and provides a centralized platform for managing IT operations. Ultimately, helps organizations optimize their IT operations, improve efficiency, and enhance user satisfaction.

Benefits of ServiceNow IT Operations Management

Unlocking the potential of your IT operations has never been easier before ServiceNow IT Operations Management. The platform offers a host of features that optimize cloud management, orchestration, discovery, and event management, among others.

  • One of the standouts features of ServiceNow ITOM is cloud management. By allowing for faster and easier provisioning of cloud resources, your IT team can optimize usage, monitor consumption, and reduce related costs.
  • Orchestration is another powerful feature that boosts productivity by automating workflows across IT infrastructures. No more resetting passwords or manually distributing software usage rights. With ServiceNow ITOM, your team can save time and focus on more important tasks.
  • ServiceNow Discovery eliminates the need for manual data entry when populating the Configuration Management Database (CMDB). It automatically scans your IT infrastructure, identifies devices and applications, and updates the CMDB with fundamental relationships among them. This frees up more time for IT service provisions and reduces the likelihood of human error.
  • ServiceNow ITOM also comes equipped with machine learning capabilities for failure prevention. By analyzing service health data, the platform identifies any abnormalities and notifies your IT team immediately. This helps improve team performance and reduce workflow interruptions.
  • With Service Mapping, complex maps of interdependent configurations are automatically developed based on the services provided by your business. This eliminates the need for manual mapping and saves time for IT agents. It also helps remove data errors and make accurate analyses of failure impacts.
  • Event Management monitors all activities that occur within your IT infrastructure and alerts your team of any identified failures. This helps prevent or remove issues without causing harm to your business or service delivery. ServiceNow Event Management also helps build manually configured item (CI) dependency maps for better failure impact analysis and business service availability.
  • Predicting issues before they happen is another strength of ServiceNow ITOM. By collecting and interpreting data from across your entire platform, the platform can diminish noise, recognize anomalies, and prevent wasted time on false positives.
  • ServiceNow ITOM takes a proactive approach to user issues, reducing their impact on your business. It identifies the root cause of problems with accuracy and offers actionable insights for staff empowerment and coordination. Automated workflows reduce manual processes and handoffs, increasing productivity and reducing errors.
  • Finally, ServiceNow ITOM extends your organization’s CMBD for a sound data foundation. It also allows for the quick availability of IT services and reduces the cost of ITOM services through coherent cloud resource consumption and efficient effort distribution.

Whether you’re deploying infrastructure for new customers or increasing productivity, ServiceNow ITOM offers a comprehensive solution for your IT operations management needs.


ServiceNow has now become one of the great IT operations management platforms to provide businesses with effective solutions to streamline their IT operations, enhance service delivery, and optimize their IT infrastructure. As digital transformation is at its peak, business strategies and the need for efficient management of IT infrastructure have become crucial. With ServiceNow, one can play a vital role in the growth of the IT operations management market.

ServiceNow is capable of automating IT processes, integration with other applications, end-to-end visibility, and control over IT operations for any organization. As the global IT operations management market continues to grow, ServiceNow is expected to maintain its position as a leading provider of IT operations management solutions.

Author Bio:

I am Korra Shailaja, Working as a Digital Marketing professional & Content writer in MindMajix Online Training. I Have good experience in handling technical content writing and aspire to learn new things to grow professionally. I am an expert in delivering content on the market demanding technologies like Mulesoft Training, Dell Boomi Tutorial, Elasticsearch Course, Fortinet Course, PostgreSQL Training, Splunk, Success Factor, Denodo, etc.

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